Open Positions at ICT

Be part of a growing, fast-paced company that engineers the most advanced application acceleration and data compression software. ICT has excellent job opportunities for talented, dynamic, creative and energetic individuals seeking to develop and support cutting edge technologies in the burgeoning wireless, remote access and Internet markets.

We are a technology-focused company founded and managed by a team of dedicated engineers. Our goal is to invent the best technology in the world and to see that technology widely deployed. This translates into a working environment where engineers are highly valued professionals and where management strives to support them by clearly defining business and technical goals, providing the resources to get the job done, and smashing any roadblocks that might hinder creative thought and productive work.

ICT is a wholly-owned subsidiary of ViaSat, Inc., operating as a small self-contained group that offers the informality and personal growth opportunities of a start-up, yet with the security of being part of large company with the highest ranking employee satisfaction and one of the most progressive benefit plans in the industry.

We currently have the following career opportunities immediately available:

Make Your Own Position

Submit Resume

 

Customer Service Engineer [APPLY]

Responsibilities:

  • Deliver high-quality technical assistance for ICT AcceleNet products through telephone and electronic communication
  • Provide hardware and software technical support, including configuration assistance and troubleshooting of mentioned products and other peripheral systems including networking equipment, servers and clients for timely resolution of issues
  • Document and reproduce customer problems, and coordinate fixes with engineering department
  • Manage critical customer accounts and escalation requests
  • Mentor newly-hired support engineers and peers in technical areas of specialty
  • Provide ongoing technical and process training on new product developments and service offerings
  • Serve as team escalation point for difficult technical and customer issues
  • Participate as technical expert in product marketing meetings, and support readiness project work
  • Work with external partners, vendors, and customers to clearly document and distribute FAQs for knowledge transfer and consistently accurate resolutions
  • Document all actions taken toward resolving customer issues in contact tracking database
  • Develop common question and answer documentation to be included in department knowledge base
  • Provide regional and overflow telephone support which includes handling escalations from tier 1 & 2 technical support teams around the globe.

Requirements:

  • BSEE, BSCS, or equivalent
  • 3+ years industry experience in a customer support role
  • Network Operations Center experience a plus
  • Strong working knowledge in Unix/Linux and Microsoft client/server operating systems, as well as TCP/IP
  • Strong troubleshooting skills
  • The ideal candidate will be able to analyze sniffer traces to resolve routing issues
  • Knowledge of routing protocols (OSPF, RIP)
  • Knowledge of WAN and/or remote access (ISDN, T1, DS-3, broadband) technologies
  • Basic working knowledge of security technologies (Firewall and VPN) and load balancing concepts
  • Functional knowledge of C, C++, PHP, JavaScript, Shell Script, HTML
  • Excellent communications and interpersonal skills
  • Ability to learn and integrate new technologies in a fast-paced environment
  • CCNP or CCIE a plus
  • Willingness to travel both domestic and internationally
  • US Citizenship is required

Make Your Own Position:

If you don't see a position you'd be interested in and have an idea on how you might be able to fit in, please send your resume in with a description on the type of position you'd like to create and fill.

Submit Resume:

For employment consideration for these positions, please apply online at ViaSat’s career page (select Location = Quincy, MA) or send us your resume in one of the following ways:

Email: ictjobs@accelenet.com (attach MS Word or pdf document)
Fax: +1 857.403.1926

Human Resources
Intelligent Compression Technologies, Inc.
1250 Hancock Street, Suite 701N
Quincy, MA 02169