AcceleCare 7x24 Technical Support

Our AcceleCare technical services help ensure your satisfaction. Access to highly trained and experienced customer service engineers, online support materials and current software releases ensure optimal performance of your AcceleNet system.

Warranty Support

• 90 day software bug fix support
• 8:00am – 5:00pm EST Monday-Friday remote technical assistance
• Email access to support center

AcceleCare Software Support

• 1 year Software Subscription Service
• All bug fixes
• All new features within point releases
• Remote installation assistance
• Guidance on configuration and integration issues
• 7x24x365 remote technical assistance
• Problem management, escalation and case tracking with our proven support methodology
• Email access to support center
• Access to secure web ticketing system
• Secure web access to the AcceleCare technical library